A construction firm stopped dropping calls
A growing construction company rebuilt its office and site connectivity in three weeks, ending the dropped calls that were costing it subcontractor goodwill.
Before
Estimators worked from job sites over consumer-grade hotspots, the office phone system dropped calls every afternoon, and nobody could say which of four wireless networks was the real one.
What we did
We rebuilt the office network with business-grade equipment, standardised site kits for the field crews, and consolidated the wireless networks down to two: staff and guests. The phone system moved onto its own reliable path.
Results
Dropped calls ended the week the new network went live, site crews stopped emailing themselves files as a workaround, and onboarding a new job site went from a week of improvisation to a same-day checklist.
I used to apologise at the start of every phone call in case it cut out. I'd forgotten I was doing it until I stopped.
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Managed IT services