This page summarises the master service agreement in plain language. The signed document governs; this version exists so you can understand it without a legal review.
The agreement covers the services listed in your schedule: support, monitoring, maintenance and the security baseline. It is billed monthly, adjusts with your headcount, and renews until either side gives notice. Project work beyond the schedule is agreed in writing before it starts. Nothing lands on an invoice that wasn't named first.
Either party may end the agreement with notice as set out in the schedule. On the way out, you keep everything: your accounts, your data, your documentation, and the credentials to all of it. Offboarding is a documented handover, not a negotiation.