Managed IT support that answers in minutes, not days
Your systems monitored around the clock and your people helped by someone who already knows your setup.
You don't have an IT problem so much as an IT pattern: something breaks, work stops, someone googles, and an afternoon disappears. The fix is never the hard part. It's that nobody owns the problem before it interrupts you, and nobody is watching for it to come back.
What's included
Helpdesk that picks up
Phone, email and chat support for every person on your team, with no per-ticket charges and no gatekeeping before you reach a technician.
Monitoring and maintenance
Servers, computers and network equipment watched around the clock, patched on schedule, and fixed quietly when something drifts.
Security posture, managed
Your security posture is scored and monitored as part of the agreement, and a ticket is raised when a device drifts out of compliance. Protection products are priced separately.
On-site when it matters
Remote-first for speed, on-site for the things that need hands: new offices, hardware refreshes, and the problems that resist a remote session.
How it works
We map what you have
Every device, licence and login documented, which takes about two weeks once your previous provider hands over what they hold.
We fix the noisy things first
The recurring interruptions your team has learned to live with get owned, fixed and verified gone.
Then it goes quiet
Monitoring catches drift before it becomes downtime, and a monthly report shows what happened and what it cost.
What it costs
A per person monthly rate, adjusted as your headcount changes, with no onboarding or setup fees. Project work planned into the next quarter is included, however much of it you need. Work you need inside the current quarter is treated as an emergency and billed.
Questions
What does managed IT support cost?
A predictable monthly amount per person, adjusted as you grow or shrink. The pricing page shows what moves the number rather than hiding it behind a call.
Do we have to replace our current setup?
No. We take over what you have, document it, and only recommend replacing things that are genuinely costing you money or risk, with the numbers to show it.
How fast do you actually respond?
The helpdesk is staffed around the clock by our own people rather than an on call rota, so a problem at 2am reaches a technician instead of a voicemail. Response targets are set in your agreement, and we report against them rather than asking you to take our word.
Talk to us
Managed IT services