A dental clinic's server retired before it failed
How a 22-person Surrey dental clinic moved off a failing on-premise server in twelve days, with no missed appointments and no data loss along the way.
Before
Appointments froze whenever the nine-year-old server under the reception desk hit full memory, and the practice manager had started keeping paper backups of the day sheet. The imaging software vendor had stopped supporting the operating system entirely.
What we did
We staged a like-for-like environment in the evenings, migrated patient imaging and practice management data over one weekend, and kept the old server powered as a read-only fallback for two weeks before decommissioning it.
Results
No appointment downtime during the cutover, imaging loads in seconds instead of minutes, and nightly verified backups replaced the paper day sheets. The vendor's current software version installed cleanly on the first try.
The part I didn't expect was how boring the switch was. We were told what would happen each day, and that's exactly what happened.
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