IT support across the Okanagan
Kelowna and the surrounding valley, covered by the same helpdesk and the same service model as our head office.
PLACEHOLDER, Lee to correct: we support clients through the Okanagan, and the honest question a buyer here will ask is what happens when something physical breaks four hours from Surrey. The answer is that the device travels rather than a technician: it is couriered into our own service centre, repaired on a bench, and returned. What is missing from this page is the specific reason we are in the valley, which client type brought us, and whether there is anyone local.
PLACEHOLDER, Lee to correct: what opened the Okanagan for us, and is there a local technician or subcontractor here?
Coverage
Remote support reaches the Okanagan in minutes, which covers almost everything. Hardware is couriered into our Surrey service centre, and manufacturer warranty service is arranged on site where the hardware is still covered.
Questions
What happens if hardware fails in Kelowna?
It is couriered into our service centre, repaired on a bench with parts on hand, and sent back. For hardware still under warranty we arrange the manufacturer's on-site service instead.
Do you have people in the Okanagan?
PLACEHOLDER, Lee to correct: this answer needs to state plainly whether there is a local technician here or whether the region is covered remotely with couriered hardware.
Talk to us
Managed IT services